Company Description
Leidos is a Fortune 500® Technology, Engineering, and Science Solutions and Services leader. Leidos' 47,000 global employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023.
Leidos Australia has been a trusted partner to the Australian Government, including the Department of Defence, for more than 25 years, having delivered some of the most complex software and systems integration projects in Australia. With a local workforce of around 2,000, of which 85% hold a government security clearance, we have one of the largest security-cleared workforces in Australia. Our team is also backed by Leidos' global expertise, experience and capabilities.
Job Description
This role is primarily responsible for:
Diagnosing and resolving technical issues and requests in support of corporate computer hardware, software, network and telecommunication systems.
Tasks may include (but are not limited to):
* Account maintenance (password resets, account unlocks, etc.)
* Troubleshooting of the Windows 11 & 10 standard operating environment, including the Microsoft 365 Office suite and the applications contained within
* Remote access (VPN and Portal access, token troubleshooting)
* Exchange mailbox issues and requests, mail client (M365) support
* Managing access to the internal desk phone system
* Maintaining access lists to, and supporting file shares and network printers
* Co-ordinating procurement for mobile phone, hardware and software requests
Qualifications
Qualifications
* Demonstrated keen interest in IT
* IT certification or working towards (desirable)
* One or more years’ experience in a similar support role (desirable)
Beneficial Experience
* ITSM Support experience and ITIL familiarity
* Experience of ticket management tools – ServiceNow (Preferable) or equivalent
* VPN/Remote access support experience
* General desktop troubleshooting skills (hardware and software)
* General network troubleshooting skills
* Knowledge of Microsoft Windows 10 Operating System
* Experience with Microsoft Office 2016 suite, including Microsoft Outlook
Additional Information
What You'll Love
At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups.
You will be valued, included and supported. So if you are open-minded and keen to Be the difference, we look forward to welcoming you.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.