Join PRC's inbound call centre team to deliver customer service excellence via a focus on quality, efficiency, empathy and consistency.Fast-paced, technical, patient-centric customer service roleWork as part of a bustling team of 75+, across 6 teams in 1 locationJoin our leading medical imaging businessGreat pay, benefits & rewards!About PRCAt PRC, we’re proud to be Western Australia’s largest private radiology practice, offering cutting-edge diagnostic imaging services for over 75 years. Our name is synonymous with excellence in patient care.With over 1,200 staff, 22 clinics (and 2 more due to open in the next 12 months), you’ll join an organisation that is positively humming, and a cohort of people who are proud to be playing their part in delivering our important services.At PRC, we don’t just hire employees; we empower professionals.About the RoleYou work as part of our Patient Support Team in our Inbound Contact Centre in Osborne Park. As one of 75+ team members, you’ll sit in a vibrant and busy environment and take responsibility for being the first point of contact for our patients and their medical teams.This is a permanent, full-time role. Your shifts will be allocated between the hours of 8am and 5.30pm, Monday – Friday (with occasional Saturday mornings).Reporting to your Team Leader, you will:Provide patient-centric customer service with a focus on quality, efficiency, empathy and consistencyInteract with confidential and private medical informationTake a high volume of calls from our patients and their medical teams, other medical professionals, insurers, lawyers and other 3rd parties, and our contract holdersFacilitate bookings and confirmations for a range of medical imaging appointmentsWork with the patient to understand their needs and coordinate their appointment(s) to ensure they are booked at the earliest moment at the most convenient time and location for themReceive and crosscheck referralsProvide information to ensure patients are appropriately prepared for their specific appointment(s)Manage requests for resultsWho We’re Looking ForStrong customer service background (call centre, hospitality, retail, reception, sales etc.)Success working in a fast-paced environment, demonstrating patience, resilience and empathy when interacting with customersDesire to work in a role which demands excellence in patient/customer care and the delivery of positive patient/customer outcomesStrong track record of reliability in work attendance, diligence in delivering work outcomes and high trust built with peers and managersAn ability to communicate with and effectively assist people from diverse cultural and social backgroundsFull Australian working rightsWhy Choose PRC?When you join PRC, you’re not just joining a workplace—you’re joining a supportive, innovative, and caring team.We Offer:Full on the job training to upskill you in our field and processesFlexible working options including work-from-home arrangements after you are deemed (and feel) competent in your roleFree Parking (paid parking is fully reimbursed via fortnightly pay runs)Professional growth opportunities - start or continue your career in patient care and admin with full training and ongoing development opportunitiesCorporate discounts on private health insurance, gym memberships, and PRC servicesRegular team events and a 'Thank a Legend' program to celebrate our employees.Paid parental leave, purchased leave scheme, and long service leave after 7 yearsReady to Join the PRC Team?Apply now! We’ll start shortlisting right away, so don’t delay!We strongly encourage applications from Indigenous Australians, people with disabilities, and individuals from all backgrounds to join our inclusive workplace.Final offers are subject to pre-employment checks, including references, a national police clearance, and verification of working rights.Seniority levelEntry levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesHospitals and Health Care
#J-18808-Ljbffr