Assistant Manager | Warringah Mall Parental Leave contract 9 months
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. As a company, we focus on creating positive change to build a healthier, thriving future, including creating an equitable, inclusive and growth-focused environment for our people.
Job Summary
The Assistant Store Manager role is an essential part of the store leadership team, impacting team member and guest experience every day. Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store. They are also responsible for accomplishing administrative and operations focused activities, including floor management and scheduling.
Core Responsibilities of the Job
Leadership and People Management
* Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
* Support Store Manager in building a strong and diverse team.
* Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and addressing performance concerns.
* Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities.
* Engage in career discussions to support and reinforce team understanding of their career and personal growth.
* Provide team member recognition and overall performance documentation.
* Collaborate with Store Manager to plan and prepare team member schedules.
Working with Others
* Establish supportive relationships with all team members.
* Collaborate to ensure an optimal guest experience.
Guest Experience
* Support team members to ensure a great guest experience.
* Move dynamically on the floor to assess and fulfill business needs.
* Resolve guest feedback and address emergent issues.
* Increase brand awareness and acceptance in the community.
* Establish and maintain local relationships with ambassadors and external partners.
Operations
* Implement the Store Manager’s vision for the store.
* Partner with Store Manager to review business data and metrics.
* Manage store’s budget, labor hours, and expenses.
* Provide salesfloor leadership to team members.
* Open and close the store in accordance with checklists.
* Understand and adhere to safety policies and procedures.
Budget Responsibility
* Accountable for delegated aspects of controllable budget or labor hours.
People Management
* Team lead role indirectly responsible for subset of store employees during shift.
What We Look For
* Inclusion & Diversity: Supports an inclusive environment.
* Integrity / Honesty: Behaves in an honest and ethical manner.
* Leadership: Desires to lead and inspire others.
* Collaboration and Teamwork: Works productively with others.
* Adaptability / Agility: Can change priorities in a fast-paced environment.
* Decision Making: Uses logic to evaluate alternatives.
* Strategic Thinking: Sets aligned strategies to achieve goals.
* Resilience: Remains persistent through setbacks.
Job Requirements
* Legally eligible to work in the jurisdiction of the store.
Availability
* Willing to work a flexible schedule.
Other Willingness Requirements
* Willing to work as part of a team and independently.
* Willing to move through a store for most of a shift.
Experience
* Work experience in leadership or people management.
Job Assets (i.e., nice to have; not required)
* Education: High School diploma or equivalent.
* Education: Bachelor’s degree or equivalent.
* Experience: 1 year retail or sales management experience.
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