Job Title: Communications Manager
About Us
At Optus, our goal is to be Australia's most loved everyday brand. We are dedicated to inspiring thousands of employees to achieve our vision and strategic priorities.
Purpose of the Role
The Communications Manager plays a critical role in driving employee engagement and exceptional customer outcomes. This position works closely with senior executives to deliver tailored communication strategies and impactful events.
Key Responsibilities
* Translate complex business priorities into accessible messaging for divisions across Customer Success, including global frontline teams.
* Partner with senior leaders to develop and deliver communication strategies that support organisational change, across sensitive and high-stakes projects.
* Design and execute strategies to connect teams with Optus' vision, purpose, behaviours and strategy, fostering a strong sense of pride and motivation.
* Co-create the event roadmap for Customer Success.
Your Skills and Experience
* Extensive experience in internal communications, channel communications, or employee experience.
* Demonstrated ability to support complex and sensitive change initiatives, including transformation and crisis communication.
* Ability to establish and maintain effective relationships with stakeholders, including senior management.
* Highly competent in copywriting, graphic design, video production.
* Ability to develop event plans detailing themes, agendas, venues, logistics, etc.
Work-Life Balance and Benefits
We offer flexible working arrangements, including 3 days in the office and 2 days remote. Our benefits include inclusive paid parental leave, access to online learning platforms, and opportunities for career growth and development.
Why Work at Optus?
We value diversity and inclusion, and we believe that embracing individual differences strengthens our organisation. If you require any adjustments or accessibility support during the recruitment process, please contact us.