Sansoni Management is one of Australia's leading investment firms, managing a diverse portfolio across industries including Retail, Media, FMCG, SaaS, Sports, Venues and Education. We are launching a new, world first, membership-based business platform designed to empower SME business owners with tailored products, services and support. Our mission is to "make life easier for every business owner".
What We're Looking For We're seeking a passionate, outgoing, and customer-focused professional to join us as a Business Concierge. In this role, you'll leverage your experience in outbound calling and customer engagement to connect directly with our members, building strong relationships through meaningful conversations. You'll understand their needs, prepare detailed reports, and connect them with our partner businesses that deliver value and impact. This role requires a natural ability to connect with people, exceptional attention to detail, organisational skills, and the capacity to manage multiple priorities effectively. Your proactive approach and tailored solutions will drive long-term member success and satisfaction.
Key Responsibilities Act as the first point of contact for our members, delivering an outstanding customer experience. Triage membership applications and conduct qualification calls. Proactively engage with members to understand their challenges and identify growth opportunities. Create customised reports and connect members with partner services. Monitor member progress through regular check-ins and follow-ups. Build and nurture long-lasting relationships, ensuring member satisfaction and loyalty. Address concerns to ensure member satisfaction and retention. Maintain accurate records in CRM tools and refine processes for better service delivery. Assist in the day-to-day operations of the membership platform, ensuring smooth service delivery. Work closely with the CEO, Portfolio Director and internal teams to implement efficient processes and systems. Support the launch and development of key services, contributing to the platform's growth and scalability. Key Skills & Experience Customer Service Expertise: 5 years minimum, proven experience in roles such as customer success, call centres, or membership businesses. Business Expertise: Experience with key business concepts through training or experience. Interpersonal Skills: Exceptional relationship-building and communication abilities. Proven ability to establish trust and rapport with clients and stakeholders. Organisational Skills: Skilled at managing priorities, creating detailed reports, and tracking progress. System Proficiency: Experience with a range of customer support tools such as CRM tools (e.g., Salesforce, HubSpot), project management platforms (e.g., Asana, Trello). Problem Solving: Adept at identifying challenges and delivering actionable solutions. Why Join Us? Be part of the launch of a game changing platform for SMEs. Salary package $80k-$110k + super. Flexible, collaborative work environment. How to Apply We're hiring immediately so if you're ready to make a difference for business owners we'd love to hear from you.
Applications will be reviewed on a rolling basis and only shortlisted candidates will be contacted.
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