Job Summary
This is an opportunity for a Support Engineer to work in a challenging and impactful role, utilizing their technical expertise to solve complex problems and provide support to customers. The ideal candidate will thrive in a fast-paced environment and be eager to learn and grow with the company.
Job Description
The Technical Support Engineering team at Amazon Robotics is expanding in Melbourne, and we are seeking talented engineers to join our team. We combine technical expertise, customer obsession, and problem-solving prowess to keep over one million Amazon robots running 24/7.
Key Responsibilities
* Service Restoration: Resolve technical issues via our in-house ticketing system, utilizing various data sources and logs to identify hardware or software faults within the Amazon Robotics environment.
* Collaboration: Collaborate with on-site robotics technicians and engineers, guiding their troubleshooting efforts, and partner with software development engineers who create the code that powers the robots.
* High Severity Calls: Directly involve in live troubleshooting sessions via conference bridge, coordinating resolution efforts, and escalating as needed.
* Process Improvement and Automation: Contribute to the continual improvement of our processes and procedures, participate in internal projects, and help make things better for our team and customers.
About the Team
We are Amazon's premier Robotics problem solvers, a global team of robotic system specialists in the US and EU. We provide remote technical support via tickets, phone, and chat mediums and have a thorough internal training program.
Key Benefits
* A truly global career experience working with industry-leading engineers focused on delivering best-in-class technical support.
* Unrivaled personal and career development through access to Amazon's vast array of training and development tools.
* A competitive compensation package including RSUs, health insurance, paid public transport, and a staff referral bonus scheme.