About Us
At Telstra Health, we believe that health technology has the potential to transform the way healthcare is delivered.
The Opportunity
We operate the National Cancer Screening Register on behalf of the Australian Government. The register is a digital platform that enables a single electronic record for Australians who participate in screening for cervical and bowel cancer.
Our Mission
We aim to improve cancer screening outcomes for individuals by inviting and reminding eligible participants when they are due for screening, and by providing screening histories to a patient's healthcare provider to help inform appropriate care.
About the Role
As a Contact Centre Operator, you will be responsible for:
* Answering telephone-based end-user queries and verifying information
* Maintaining participant records and investigating exceptions
* Responding to emails from healthcare professionals and participants
* Utilizing appropriate systems and processes while adhering to NCSR policies, procedures, and work instructions
About You
To be successful in this role, you will need to have:
* Customer service experience, preferably from retail, hospitality, or call centres
* High-level customer focus and ability to positively relate and interact with people to foster productive outcomes
* Ability to work under pressure with conflicting priorities and/or meeting strict deadlines
* Competent data entry skills and high-level attention to detail
Benefits of Working with Us
As a member of our team, you can expect:
* Access to ongoing development through various learning programs
* Free 24/7 professional and confidential support for you and your family
* Employee rewards program with discounts on shopping, electronics, gym memberships, movie tickets, and more
Join Our Team
If you're passionate about improving care through technology, we encourage you to apply today.