Service Coordinator
Seven Hills, Sydney NSW
Full Time. Hybrid (2 Days WFH)
$60-65,000 plus super
12 month contract
Are you a natural problem-solver with a passion for customer service and team coordination? We're looking for a motivated Service Coordinator to join our vibrant team in Seven Hills. Reporting to the Planning Team Leader, you’ll be key to ensuring smooth operations and top-quality service for our customers.
About the Role
As a Service Coordinator, you’ll be responsible for managing the allocation and coordination of jobs for our in-field technicians. You’ll thrive in a busy team environment, building strong relationships and ensuring customer service excellence. This role is primarily office-based, but we offer flexibility to work from home on occasion.
Key Responsibilities
* Coordinate daily job assignments for field technicians and approved service agents
* Ensure customers are kept informed with scheduling details and progress updates
* Handle inbound customer service requests and planned maintenance tasks
* Resolve customer enquiries regarding new and existing service requests
* Plan and communicate service jobs, ensuring effective use of resources within budget and target parameters
Skills & Experience
* Experience in a fast-paced, customer-facing environment
* Intermediate to advanced skills in Microsoft Office (Word, Excel)
* Strong ability to build and maintain relationships with customers and stakeholders
* Sales/account management experience is a plus but not required
* Excellent time management, organisation, and prioritisation skills
* Experience with IFS and/or Pronto systems highly regarded
* Previous experience with area-based team diary management is a bonus
What We Offer
* Access to a rewards platform offering savings from a range of Australian retailers
* Employee discounts on company products and services
* A company dedicated to sustainability, hygiene, and technological innovation
* Ongoing learning and career development programs, including leadership opportunities
* Reward and recognition programs such as the Excellence Award, Employee of the Year, and Service Awards
If you're looking for a rewarding role in a supportive, growth-focused company, we’d love to hear from you. Apply today vfarrow@veritasrecruitment.com.au