Financial Assistance Specialist - Hardship/Collections$75K + SuperLocated in Sydney CBDHybrid WorkingAre you a compassionate and solutions-focused professional with experience in financial hardship and collections? Join a dynamic team where you can make a real difference by helping customers navigate financial challenges with empathy and expertise.As a Financial Assistance Officer, you’ll play a crucial role in assisting customers experiencing financial difficulties. You’ll work closely with individuals to understand their circumstances, provide tailored solutions, and guide them toward financial stability. This role is ideal for someone with a strong customer-centric approach who thrives in a supportive and fast-paced environment.INCLUDED IN WHAT YOU'LL DO:Oversee the issuance of default and legal notices.Maintain strong relationships with third-party vendors and mercantile agencies.Ensure collection processes align with policies and regulatory guidelines.WHAT YOU HAVE:Strong background in financial services, particularly in financial assistance, with a passion for problem-solving and providing solutions.Proven experience in collections or hardship roles.Empathetic nature, with the ability to manage difficult conversations and negotiations effectively.Excellent verbal and written communication skills.Strong dispute resolution and negotiation abilities, with a knack for finding solutions.Knowledge of key legislation, including the National Consumer Credit Protection Act, Australian Privacy Principles, and debt collection guidelines.Ability to thrive in a fast-paced, high-pressure environment while balancing customer needs and driving results.WHAT'S IN IT FOR YOU?Excellent company benefitsHybrid work flexibility – enjoy a mix of office and remote workA supportive and collaborative team that values your contributionsOpportunities for growth and career developmentIf you’re passionate about making a difference and have the skills to support customers through challenging times, we’d love to hear from you! APPLY NOW!
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