Reservations Agent, Mindil Beach Casino Resort
Job Locations AU-NT-The Gardens
Job ID 2024-34940
Function Sales
Position Type Casual
Time Type Variable
Posting End Date 24/11/2024
The Opportunity
Delaware North Australia is hiring a casual Reservations Agent to join our Mindil Beach Casino Resort team in Darwin, Northern Territory. As a Reservations Agent, you will be responsible for liaising with guests on the phone, selling our hotel, and confirming and inputting reservation information. If you seek exciting, fast-paced work supported by a collaborative team, apply today.
Responsibilities
* Manage a high volume of guest telephone enquiries, converting sales and reservations through exceptional customer-relationship skills
* Maintain strong knowledge of our products to provide guests with accurate and immediate information in areas including room rates, types, and availability
* Liaise with our past guests and direct clientele, tailoring specialised itineraries to meet their needs and expectations
* Respond to guest enquiries and concerns in a professional and friendly manner
* Follow and maintain all quality assurance standards
What will you bring?
* Demonstrated experience in a similar role
* Must have a working knowledge of property management systems such as Opera
* Outstanding communication, interpersonal, and negotiation skills
* Strong administration skills and fantastic phone etiquette
* Focus on attention to detail and accuracy
About us
Mindil Beach Casino Resort is the leading entertainment destination in the Northern Territory, offering over 600 gaming machines, exciting table games, and diverse dining options. As Darwin's exclusive five-star beachfront resort, with 152 luxury rooms and unique function spaces, we cater to every occasion. At Mindil Beach Casino Resort, you'll play a vital role in creating unforgettable experiences for our guests.
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At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
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