Job Title: Head of ProductCompany: Hola HealthLocation: Perth HQ/RemoteReports to: CEOAbout Hola Health:At Hola Health we are on a mission to transform the healthcare sector by providing accessible healthcare solutions ranging from on-demand telehealth consultations with AHPRA accredited doctors to same-day medicine and pharmaceutical product delivery all around Australia.To support us in accelerating our impact in healthcare for all Australians, we are opening a Head of Product role responsible for driving product excellence across our entire business ecosystem, including our telehealth platform, pharmacy delivery system, medical service interfaces, and internal product tools.Job Description:The Head of Product is a strategic leader responsible for overseeing and optimizing all product aspects of Hola Health's business.
This includes managing our product roadmap, user experience, feature development, and product-market fit.
The role requires a strategic mindset to align product vision with business objectives while ensuring seamless user experiences and exceptional service delivery across all digital touchpoints.The requirements of this role would be optimally suited to a candidate who is comfortable and enjoys operating in a startup setting- where we experience a level of ambiguity and rapid changes to our business operations.
Some soft skills that will be conducive to success in this role are agility, adaptability, attention-to-detail, problem solving and ingenuity.NOTE: No startup experience is explicitly required.
As we are a health-tech startup ourselves, this is a guiding summary of the environment we are currently operating in.Responsibilities:Strategic Leadership:Develop and execute comprehensive product strategies aligned with company objectivesLead the development of scalable product frameworks across all business unitsDrive product excellence through user-centered design and developmentEstablish and monitor key performance indicators (KPIs) for all product initiativesProduct Vision and Roadmap:Define and communicate the product vision to all stakeholdersCreate and maintain a comprehensive product roadmapPrioritize features and improvements based on business impact and user needsBalance short-term wins with long-term strategic product developmentUser Experience and Design:Champion user-centered design throughout the organizationEnsure exceptional user experience across all digital platformsImplement and optimize product design methodologies and processesDrive continuous improvement in user satisfaction metricsProduct Development:Oversee the end-to-end product development lifecycleCollaborate closely with engineering teams to ensure proper implementationMonitor and optimize development systems and processesEnsure product quality meets high standards through rigorous testingMedical and Pharmacy Product Integration:Ensure seamless integration between telehealth systems and pharmacy servicesLead product initiatives that connect medical services with delivery systemsDevelop products that align with healthcare regulations and best practicesMonitor and optimize medical and pharmacy user interfacesData-Driven Decision Making:Implement analytics systems to track product performanceUse data insights to drive product improvementsConduct A/B testing and feature experimentsTranslate user feedback into actionable product enhancementsMarket Research and Competitive Analysis:Stay current with healthcare technology trends and innovationsConduct regular competitive analysisIdentify market opportunities and potential product expansionsPosition products effectively in the Australian healthcare marketTeam Leadership:Build and develop a high-performing product teamFoster a culture of innovation, excellence, and continuous improvementProvide mentorship and professional development opportunitiesDrive cross-functional collaboration between product, engineering, operations, and marketingQualifications and Experience:Required:Proven experience in product management, preferably in healthcare or technology sectorsStrong track record of leading product development from concept to launchExperience with healthcare products, digital health platforms, or telehealth servicesDemonstrated ability to drive product excellence and user-centered designExcellence in team leadership and stakeholder managementStrategic thinking with strong analytical and problem-solving capabilitiesOutstanding communication and interpersonal skillsBonus points if you have:Experience in health-tech startup environmentsDeep understanding of Australia's healthcare ecosystemStrong understanding of healthcare regulations and compliance requirements for digital productsExperience managing healthcare or pharmacy software platformsTrack record of implementing successful product transformationsExperience with agile methodologies and product development frameworksStrong data analytics and user behaviour analysis capabilitiesChange management experience in technology organizationsExperience managing remote and distributed product teamsEvery member of our existing Hola Health team is an enrichment to our diversity of experiences, perspectives and backgrounds, and exposes us to unlimited ways of understanding people, problems, and how to design solutions.
Health challenges are indiscriminate, and so are we.
Our employees know our customers because they are our customers.
At Hola Health, we are united by a single uniting factor; the drive to improve quality of life for all people through healthcare.We are committed to developing an equitable, barrier-free recruitment process and work environment, and we encourage all interested applicants to apply.If the next step in your career feels like the time to start contributing to a deeply impactful mission, surrounded by forward-thinkers and innovators, we hope you'll consider applying to join our team.Note: Open to On-site, Hybrid or Remote applicants.
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