As a Supplier Relationship Manager, you will play an important part in our Building and Restoration Services team, with the primary purpose of the role is to create and foster collaborative relationships with preferred suppliers to reduce risk and create value for clients. You’ll oversee every aspect of the supplier relationship process to ensure optimum claimant and client service, ensuring all external contracted obligations are met consistently and effectively.
What are my accountabilities?
* Conducting needs assessment, due diligence, on-boarding and provide training for new suppliers.
* Conducting and improving performance management processes to monitor the performance of suppliers and services to ensure compliance with established key performance indicators, standards and regulations.
* Monitoring and maintaining portfolio service delivery, including time, cost, quality and customer service metrics.
* Maintaining supplier information records and databases.
* Managing the agreements and relationships with suppliers to ensure the timely and cost-effective supply of products and services meet Client and internal service line requirements.
* Improving and maintaining supply agreement/s and tender documentation.
* Improving and managing tender processes to protect the interests of the business and compliance with relevant statutory requirements.
* Managing and maintaining good supplier/customer relationships through the resolution of contractual and supplier/customer disputes.
About you:
* Sound knowledge of the insurance industry (claims lifecycle) including the legislative framework, applicable codes and products.
* Knowledge of property claims – Building, Contents, Landlord, Strata and Commercial.
* Insurance industry experience in claims fulfilment management.
* Well-developed, demonstrable analytical, relationship management and communication skills.
* Knowledge of restoration methodology and standards (desirable).
* Knowledge of building rectification methods (desirable).
Caring Counts:
It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.
Sedgwick is an equal opportunity employer; we are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application.
Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV!
Why Sedgwick?
Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.
Some of the Benefits of working with us are:
* Hybrid working arrangement. #LI-Hybrid
* Professional Development through Sedgwick Australia University.
* +0.5 % on top of Superannuation Guarantee.
* Domestic and International Career Pathways.
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