About UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.
As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the Role
This role exists within Fulfilment and Servicing to deliver exceptional customer service to our existing customer network in the Home Loan Maintenance Team.
The Home Loan Maintenance Team handles the timely completion of Home Loan Variation and Maintenance matters for our existing lending customer base.
Your Accountabilities:
* Review, validate and process customer requested variation and maintenance tasks on Retail Lending products
* Completion of data entry and workflow activities
* Timely completion of reporting activities as required
* Identification and reporting of errors and incidents
* Maintain required benchmark efficiencies and error rates through agreed throughput with leader
* Any other tasks as advised by Leader
Role Location: 80 Ann Street, Brisbane QLD 4000
Role Type: Permanent, Full-time
What will your day look like?
As a Customer Support Officer, your accountabilities include:
* High attention to detail with regards to data quality, making sure that first time execution is a focus when completing all tasks
* Advanced communication skills both verbal and written for team, department or external, conveying this coherently and confidently
* Timely actioning and completion of tasks to meet agreed service level agreement
* Completion of regulatory and company compliance through computer-based training courses being completed on time
* Identify case management initiatives as required, develop and then communicate to team
* Embrace Suncorp Bank Compass and culture and demonstrate these behaviours consistently
* Support Banking in projects and deliverables
* Develop and foster an environment and team culture
* Drive a positive risk and governance culture.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
* Strong industry experience - Desired
* Demonstrable experience with operational processes and systems (e.g. CBP, Hogan, Sunlink, Allfi etc) – Desired
* Experience in roles requiring high levels of detail attention and risk
* Experience dealing with stakeholders both internal and external
* Customer Service experience (Store or Contact Centre)
Why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things.
That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.
We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
That's because we're committed to building a workplace that reflects the diversity of the communities we serve.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at ANZ, visit https://www.anz.com.au/careers.
You can apply for this role by visiting ANZ Careers and searching for reference number 83025.Job Posting End Date03/02/2025, 11.59pm, (Melbourne Australia)