Company DescriptionEmbark on a journey of luxury and excellence with Sydney's iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discovers the perfect blend of theFrench Zestand Sofitel luxury.We have recently undergonea complete transformation and enhanced all the hotel facilities to continue delivering an outstanding luxury service to our guests. Our Hotel provides an all-encompassing experience where entertainment, leisure, dinning, conferencing and unparalleled hospitality converge seamlessly, transcending traditional hotel boundaries.We're setting new standards in the Australian hospitality scene and we're seeking for our new ambassadors to be part of the" Rebirth of a Sydney Icon"with us!Job DescriptionJoining our dedicated Reservations team, our full time Reservations Sales Agent will provide a luxury booking experience to our guests. Within this role you will:Provide efficient and professional service to all guests via phone and emailAssist guests with availability, room selection, and rates while promoting the hotel's services and special offersCraft tailor made stays and memorable experiencesProcess reservations and update guest profilesMultitask to ensure deadlines and timeframes are metFoster a positive selling approach to maximise both occupancy and rates QualificationsExcellent organisation and time management skills, with strong and clear communication skillsExperience in a service environment, ideally in a similar rolePassion for providing friendly personalised customer serviceStrong attention to detailAbility to work under pressure and problem solveOpera PMS experience preferred, however not essential Additional InformationBenefits, Rewards, Motivations Industry benefits from Day 1 including exclusivediscounts on accommodation, dining, bars and more in over 100 countrieswith Accor Hotels and our partners.Progressive leave policiesincluding birthday leave and 10 weeks parental leave.Onsite perks including complimentary dry cleaning, $5 lunch buffet& discounted city parking.Most importantly - work with andlearn from industry expertswith opportunities for development.If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Please note that full working rights in Australia are required for this role.#J-18808-Ljbffr