Hair & Beauty Services (Trades & Services)Are you determined, passionate and confident about building a long and exciting career for yourself?Are you looking for a fun, supportive and team-oriented work culture?Do you have an interest in tattoo removal and providing the world's best service to your clients?Are you available full-time Tuesday to Saturday?Are you happy to travel and provide support to both our Castle Hill & Penrith locations?Well, if you answered yes to the above questions... This is the role for you!In this role, you will be paid a full-time wage while we train you! Participate in the most in-depth training program for Tattoo Removal in the world. We pay you to learn! Money cannot buy the knowledge we will provide during our in-depth training program. You will learn from the leaders in the industry who are focused on developing you into our next Tattoo Removal expert!This position has become available due to two internal promotions!About UsThink Again are Australia’s leading tattoo removal clinic. Having opened our doors in 2014, our team has performed over 130,000 treatments and continues to perform over 22,000 treatments per year across eight locations.We are tattoo removal specialists; it’s all we do.We are customer service-focused and results-driven. We are proud to have Australia’s largest before and after gallery, a testament to our technology, specialists, and unique processes.Our Quanta Discovery Pico plus machine was designed for tattoo removal. It is the most powerful and effective device available, offering complete removal of all colors of ink.Our core goal will always be to provide safe and effective tattoo removal in as few treatments as possible.Our company thrives on customer satisfaction. We believe wholly in the power of educating our clients to empower them to make informed decisions.Our TeamOur team is our greatest asset. We provide each team member with world-class knowledge, education, and learning opportunities to enhance their skills and build them into a Tattoo Removal expert.We are a supportive, friendly, and fun team who value a positive team culture.Why start your career in Tattoo Removal?Hear what one of our team members has to say:“I am glad I made the decision to pursue a career in laser tattoo removal and join the team at Think Again Laser Clinics. With my experience working in laser/beauty clinics, the switch has been easy to adjust, and I definitely prefer tattoo removal! The support from management is incredible, and I was given countless opportunities to advance my career unlike my previous beauty jobs. Tattoo removal is a journey I enjoy experiencing with my clients. I get to form amazing relationships, and I love seeing the excitement when removing unwanted tattoos that are usually attached to bad memories.”The RoleAs a Laser Tattoo Removal Junior, your core focus will be on providing a consistently exceptional experience for each client.Your role will be service-focused, consisting of reception duties, administration, and supporting the clinic managers with everyday tasks.Once competent, your role will also include consulting, treating, and building and maintaining rapport with clients.Some of the Duties IncludeMeet and greet clients, providing the highest level of serviceTake & make phone calls - Answer all client questions, make new or amend appointments, or answer general questions relating to our serviceUsing our CRM system, create new appointments, reschedule, and maintain client bookingsSupport all Clinic Managers with daily tasksClient consultationsClient follow-up & retentionAbout YouYou will bring with you a drive to succeed, a willingness to learn, and a focus on providing exceptional customer service.You have experience in a customer service or client-facing role.You will be passionate, self-motivated, and team-oriented. You will have exceptional written and verbal communication skills and a sound knowledge of the skin.You will be confident talking to new clients and have a passion for achieving results.What Are We Looking For?Tuesday to Saturday full-time availability (we are closed Sunday & Monday). No late nights!Background in customer service or client-facing role essentialHappy to travel and provide support to both our Castle Hill & Penrith locationsEducation in beauty therapies essentialExperience working in a beauty clinic essentialIntermediate computer skills (Word, Excel) and quick to learn technologyExceptional written and verbal communication skillsGreat attitude to learn and developStrong team player with the ability to build relationships with clients and teammatesPassionate and eager to help customersA bright personality with a can-do attitudeExcellent verbal and written communication skills and active listeningHigh attention to detail, problem-solving skills, and adaptabilityAbility to follow company policies and processesWillingness to learn, self-motivated, and team-orientedBe looking to build a career in the industry!Driver's license & car preferred but not essentialWhy Work for Think Again?Strong focus on upskill, training, and career progressionParticipate in the most in-depth training program for Tattoo Removal in the worldJob satisfactionWorking in a fun team environment in a leadership roleAbove average salary and superannuationBonuses and many uncapped incentivesRegular pay reviewsYour birthday off! Paid for by us!All-out Christmas partyFree tattoo removal for you and discounts for family and friendsHow Can You Join UsIf you love working in a fast-paced, dynamic, fun environment and are a self-starter with a passion for the laser industry, look no further!Supporting cover letter must be includedOnly shortlisted applicants will be contactedApply nowYour application will include the following questions:How many years' experience do you have as a beauty therapist?Which of the following statements best describes your right to work in Australia?Do you have customer service experience?Are you available to travel for this role when required?Have you completed a qualification in beauty therapy?Do you have a current Australian driver's licence?How many years' experience do you have as a Beauty and Laser Dermal Therapist?
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