Make a real difference: We’re a customer-focused business and our support team is key to meeting that objective.Join a global company: our software is used in twenty-eight countries around the world and we have eight international offices.Team spirit, career elevation: Join Titan DMS and explore growth in a vibrant team.OverviewTransfer your knowledge and experience within the automotive industry to start an exciting new career with Australia’s leading provider of automotive software solutions.This is an exciting opportunity to join our team as a Service Desk Consultant on a full-time basis.Full training on our Dealer Management System and associated products is provided.We work as a proactive team, striving to meet and exceed our customer’s expectations. If you’re passionate about service excellence and want to work within a motivated business, we’d love to hear from you.Reporting to the Service Desk & Customer Experience Manager, you will be an active member of the Service Desk Team ensuring end-to-end service excellence as well as covering the following tasks:Key ResponsibilitiesHandling multiple channels of support enquiries, servicing our end users around Australia who operate our Dealer Management Solution within the franchised automotive environment.Utilisation and maintenance of the knowledge base and participation in ongoing training.Communicate effectively with internal & external customers through end-to-end service delivery fulfillment.Capture all user interactions within our online ticketing system.Identify and feedback internal and external improvement opportunities. Have your say, and improve your department.Handle multiple tasks and competing priorities effectively to meet our customer’s needs.Contribute as a proactive team member, improving the customer experience and contributing to the team’s success.Requirements and SkillsMust haveCustomer service skills.Positive attitude and willingness to achieve within a team environment.Problem-solving skills.Written and oral communication skills.Strong work ethic and motivation to attain the highest levels of customer satisfaction.Desire to learn and develop.Rights to work full time in Australia.Domestic and/or international travel (if required).Exposure to an automotive dealership which may include a general understanding of the Parts, Service, Vehicle, and Administration departments and how they interrelate.Benefits of Joining Our TeamA competitive salary based on your qualifications and experience.Being part of a global company with offices in four continents.Joining a knowledgeable and friendly support team that takes pride in delivering excellence in customer service.Full training in our SaaS products, including 24/7 access to extensive online resources.Titan products are built on innovation. The creativity that drives this innovation is a perfect outlet for your passion and skills.Free secure undercover parking (on-site).An immediate start.An opportunity to make a difference.Take the Next StepWe are loyal to both our customers and staff because if you are happy then so are our customers. So, if you can see yourself aligning your career and personal goals with Titan DMS, and you have the required skillsets to make this role a success, then we invite you to apply through the form below.The Service Desk Consultant is part of a proactive team, striving to meet and exceed our customer’s expectations. If you’re passionate about service excellence and you want to work within a motivated business, we want to hear from you.QLD, AUSTRALIA - Whilst we aren't looking for new Titan Champions right now, we'd be happy to keep your details on file for future opportunities.
#J-18808-Ljbffr