Are you looking for a role in a fast-paced after-hours Contact Centre environment? Are you a customer service super star who thrives on helping others and is interested in supporting our Defence personnel with their housing needs? Defence Housing Australia (DHA) is currently seeking to fill several Maintenance Contact Centre Consultant vacancies at the DHA3 level in our Newcastle and Adelaide office locations. About us Defence Housing Australia (DHA) is a Nationally Recognised Government Business Enterprise with the primary role of providing housing and related services to Defence and their families. DHA manages one of Australia's largest national housing portfolios of about 17,000 properties and are seeking several Maintenance Contact Centre Consultant to join the after-hours Contact Centre team. About your team DHA's Contact Centres deliver a range of services to Defence members, investors and third parties including the establishment of entitlements, property care and lease advice. Operating on an omnichannel platform, our contact centres are governed by the parameters outlined in DHA's Defence Services Agreement. The key duties of the position include About the role There are two current ongoing opportunities and several non-ongoing vacancies in Carrington, NSW and Adelaide, SA. We are seeking to form a merit pool for potential future opportunities within the Contact Centre. As a Contact Centre Consultant, you will be part of the after-hours team, responsible for administrating entitlements for Defence members, coordinating tenancy services and managing lessor enquiries within articulated key performance expectations. You will play a key role in fostering positive working relationships with a range of internal and external stakeholders to providing comprehensive advice, support and resolution of issues. Hours of work DHA's contact centre operates 24 hours a day, 7 days a week. The contact centre shift work role is a full-time shift work position. The successful candidate will be required to work 5 days a week on a rotational roster that includes shifts (of 8 hours with a 30-minute break) between 7.00am and 11:00pm (AEST). The two days not working each week will be scheduled back-to-back. For calls received between 11:00pm and 7.00am (AEST), all staff will be expected to take turns answering an on-call phone as required. When working after business hours or on-call, an additional allowance will be paid in line with DHA's Enterprise Agreement. After initial training is completed, work-from-home arrangements may be requested. Our ideal candidate will have: Experience delivering exceptional customer service and delivering results. Outstanding communication skills, with the ability to provide information and advice to a range of stakeholders in a timely manner. The ability to use a range of computer-based resources and programs to provide excellent customer service. A proven track record planning own work goals and priorities that align with team outcomes to achieve key performance indicators (KPIs) targets. Demonstrated organisational skills, sound judgment and attention to detail. The ability to adapt to change in the workplace and work collaboratively as a team member.