What success looks like in this role:The position will be a Subject Matter Expert on Software distribution & Patch Management and AVD management. Hands-on experience in software deployment & Patch rollout via systems Management tools like Config Mgr., Intune, etc. Troubleshoot infrastructure & client issues to ensure compliance on rollouts. Custom reporting capability is a must. Assess, Plan, and upgrade systems management tool to ensure its evergreen and new features are explored.Responsibilities and Accountabilities:Candidate with 8 to 11 Yrs. Strong experience in Software Distribution and Patch management using SCCM / Intune.M365 workload in initial setup & breadth/depth mode for AVD.Device provisioning & retirement setup.App provisioning & app attachment for the provisioned users.Custom imaging ISO for AVD and period update methodology.In-depth knowledge of personal / pooled mode along with capacity planning.Hands-on other systems management tools like SCCM / Intune would be an added advantage.Good understanding of the W365 licensing model.Hands-on Experience on Microsoft Intune preferred.Mobile Device Management via Intune.Mobile application management & Policy management.Handling co-management & Modern device management is an added advantage.Execution of Enterprise support processes including Incident Management, Problem Management, Change Management, Service Request Management, Asset & Configuration Management. 6 to 8 years of experience in engineering, building, and supporting a large heterogeneous multi-data center computing environment.In-depth work stream experience like Deployment, incident analysis, resolution, problem definition, analysis, and resolution of Deployment failures.Detailed Infrastructure knowledge including Server troubleshooting, design, and implementation experience on SCCM current branch / Legacy versions.In-depth understanding of all SCCM concepts like SCCM Roles, Boundary configuration, site assignment, Client installations, etc.Awareness of recent technology changes of all System Center Products.Awareness of SCCM V-Next and Windows 10 Servicing.Demonstrated proficiency with Designing and Deploying Microsoft products in an Enterprise environment.SCCM Asset Reporting and Reporting Software Usage, Maintain Deployment Calendar and License Validation process.In-depth knowledge of Client OS (Windows 10/11) and Troubleshooting.Responsible for escalation management, communications, and management of production system problems.Knowledge of other deployment tools like Altiris, and LANDesk (Ivanti) will be an advantage.Windows & Mobile device management via Intune.Conditional access policies & Autopilot persona management skills.You will be successful in this role if you have:NV1 Security Clearance is required.Must be an Australian Citizen.Strong understanding of ITIL, specific to Change & Release management.Experience in managing large-scale transition projects.Ability and willingness to take direction from team Lead, SDM, and Client Executives.Ability to work in a team environment.Able to adapt to a changing technical environment.Ability to coach other members of the team in their area of expertise.Ability to communicate clearly with all team members and end-users.Ability to work with a sense of urgency.Customer-facing presentation and consulting skills.Strong knowledge of Microsoft PowerShell.
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