Technical Project Manager – Retail POS Software Platform
We are seeking a skilled Technical Project Manager (TPM) to lead the implementation of a Retail POS Software Platform, ensuring its readiness for rollout and successful transition to live operations.
Key Responsibilities:
1. Implementation and Platform Readiness (Pre-Go-Live):
* Project Planning & Execution: Develop and manage comprehensive project plans, timelines, and milestones to ensure on-time delivery and readiness for rollout.
* Stakeholder Management: Collaborate with internal and external teams, including vendors and customers, to define requirements and align expectations.
* Platform Deployment & Integration: Oversee deployment, configuration, and testing to ensure the platform integrates seamlessly with business processes and meets SLAs.
* Resource Coordination: Manage resources across technical, development, and operations teams to drive successful implementation.
* Risk & Issue Management: Identify and address risks proactively to ensure project success.
2. Transition to Operational Handover:
* Handover Coordination: Partner with the Service Delivery Manager to ensure a smooth transition to live operations, including documentation, training, and support.
* Operational Readiness Validation: Confirm that all necessary tools, processes, and systems are in place for steady-state operations.
3. Post-Go-Live Feature Development (Store Technology Squad):
* Agile Backlog Management: Work within the squad to prioritize and deliver features from the backlog, aligning with business objectives and customer needs.
* Continuous Improvement: Drive enhancements to platform functionality, performance, and user experience through iterative development.
* Cross-Functional Collaboration: Partner with developers, testers, and product managers to ensure seamless feature delivery.
Required Skills and Experience:
* Proven experience managing complex software platform implementations, preferably in retail POS or similar environments.
* Strong technical knowledge of software development, integration, and deployment processes.
* Expertise in project management methodologies such as PMP, Agile, or Scrum.
* Exceptional stakeholder, vendor, and cross-functional team management skills.
* Experience in risk management, resource planning, and transition planning for live operations.
* Strong problem-solving abilities, with a focus on adapting to changing priorities and delivering results under tight deadlines.