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With more than 218,000 members we've been a part of the Tasmanian community for 100 years – we're Tasmania's shoulder to lean on and voice when it matters.
Our values guide us in all that we do – Engage with Heart, Unleash Potential, Walk the Talk and Together we Thrive.
With our local knowledge and as the state's number one brand we're here to support our members by helping them enjoy life, giving them a helping hand and making their money go further.
We're looking for enthusiastic and reliable customer service superstars to fill vacancies within the Group Operations, Engagement and Delivery area within multiple branches:
Launceston BranchYou'll be resilient, empathetic and have a passion for providing exceptional experiences to our valued members both face to face, and over the phone.
The Role: We're looking for highly motivated and reliable people to join our team.
Our Customer Service Consultants are the first point of call for our members in the Branch and will take calls to support our contact centre team members.
We take pride in providing our members with consistent service experiences, regardless of how they choose to interact with us.
You will play a huge part in being there for our members with a helping hand to deliver RACT products and services.
This role really is the core of what RACT is all about.
As a Customer Service Consultant for RACT, you'll have the opportunity to positively impact our member's lives and enhance the experience for our customers.
We have multiple roles on offer on a full-time basis working 38 hours per week.
The working hours are Monday to Friday between the hours of 8:00-6:00pm.
Generally, you work a set shift of 8:30am to 5:06pm.
We also have a Saturday roster where you are required to do the occasional Saturday shift from 9:00am-2:00pm.
There is also a requirement to work some public holidays.
The roles are based in our Devonport and Launceston Branches and will commence late May 2025.
To be successful, you'll have: Exceptional communication and interpersonal skills with the ability to interact with a diverse range of people.Well-developed customer service and conflict resolution skills, a genuine desire to help people with a focus on empathy.Demonstrated reliability with the ability to work with minimal direct supervision.Demonstrated passion to work in a high achievement, sales focused, outcome driven team.Ability to have detailed conversations whilst managing multiple systems simultaneously and be proficient in Microsoft Office Applications.A flexible mindset and be resilient to adapt and thrive in a changing environment.Energy and enthusiasm and be an engaged team player.Experience in Retail and Contact Centre is desired but not essential.At RACT, we're not just a workplace – we're a community.
When you join our team, you become part of something bigger.
Your ideas and the work you do will help shape our community and environment.
Here's why you'll love being part of our team: Flexible work: Life isn't one size fits all, and neither is our work.
Balance your commitments with our flexible work environment.Career growth: We invest in your development because your success is our success.Superannuation contribution matching: For every dollar you contribute to your superannuation, we'll match it up to 2%.Staff discounts: Enjoy significant discounts on RACT products.Extra leave: Three extra days on top of annual leave – because self care matters.Dog-friendly days: You read that right.
Bring your furry friend to the office – tail wags guaranteed!Volunteer opportunities: Make a difference beyond the office walls.By joining RACT you'll be a part of an inclusive culture that celebrates diversity – every individual is valued and respected.
We invite people from all backgrounds to apply.
The annual base salary for full-time (38 hours per week) is $62,778.62 plus 11.5% superannuation.
Application Process: Applications must be submitted via SEEK by Sunday 6th April 2025 and must include a current CV (with referees) and cover letter that addresses the following criteria:
Please give an example of an interaction you've had with a customer where you went above and beyond and exceeded their expectations.As a Customer Service Consultant, one of the main components is selling RACT Insurance products and complying with legislative practices and procedures.
Please give an example of when you have been required to follow a process or procedure, and how you ensured you were compliant with that process or procedure.Please give an example of a challenging situation you've been in, and how you were able to remain composed and work towards finding a solution or outcome.After submitting applications, candidates who are shortlisted can then expect the below recruitment process (over a few weeks): 1.
Phone Interview (15 mins) You will be called to discuss the role a bit further.Please keep your mobile phones handy!2.
Online Skills Assessment (30 mins) If you are short listed from the phone Interview, you will receive an email with the details of the Online Skills Assessment.This assessment tests your aptitude to work in a call centre environment.You will need a laptop or PC to complete this assessment task.3.
Group Interview (2 hours) If you are short listed from the Online Skills Assessment, you will be invited to attend a 2-hour Group Interview.
These will be held mid-April.You must be available to attend one of the Group Interview sessions to be considered for the roles.4.
Psychological Assessment (30 mins) If you are short listed from the Group Interviews, you will receive an email with the details of the Psychological Assessment.This assessment is online and asks a series of questions to determine alignment with the traits required for the role.How do your skills match this job?Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Customer Service Representative?The Royal Automobile Club of Tasmania (RACT) was established in 1923 to represent the interests of Tasmanian motorists.
Today, as the State's peak motoring organisation, RACT provides a wide range of motoring services, insurance, tourism and travel products as well as exclusive member benefits.
With a vision to enhance life in Tasmania, RACT plays a significant role within the Tasmanian community.
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