LEARNING AND DEVELOPMENT SPECIALIST (12 MONTH MAX-TERM CONTRACT) | CUSTOMER RELATIONS | SYDNEY
At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
As a Learning and Capability Specialist, you will be responsible for designing and delivering learning initiatives for Customer Relations.
You'll be responsible for: Utilising contemporary adult learning principles and techniques to develop and deliver learning and capability solutions.Creating engaging, interactive eLearns that upskill our people in complaints.Delivering a broad range of Customer Relations programs from induction to upskilling and career development, utilising many delivery modes and channels, with a strong emphasis on self-service learning.Driving a continuous improvement approach to learner capability and experience through evaluation of success metrics.Balancing the learner experience and innovation with a commercial lens through modern and 'fit for purpose' adult learning methodologies.Collaborating with stakeholders enterprise-wide across Allianz, external regulatory bodies, and Allianz global to leverage existing learning, drive scale, improve efficiencies, and build an enterprise mindset.About you: Experience and knowledge of general insurance or finance preferred.Solid understanding of Learning & Development and adult learning principles.Solid understanding of instructional design using Articulate Storyline.Experience in using applications to create engaging eLearn modules.Experience applying adult learning methodologies, designing, and delivering learning solutions in a medium to large corporate organisation in a fast-paced, ever-changing environment is desirable.Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence.Adaptability and flexibility to work in a dynamic environment managing risks, project deliverables, stakeholder challenges, and meeting deadlines.Ability to interpret complex information, extract meaningful insights, provide effective options, and influence decision-making.What's on offer: Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.Access to over 10,000 on-demand learning resources and programs to support your career development.Insurance products, deals, and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing, and our referral bonus scheme.The opportunity to take part in our Employee Share Purchase Program - own a piece of your employer.About Allianz: At Allianz, we care about everything that makes you, you.
We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.
We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support: If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [emailprotected] for a confidential conversation.
Join us.
Let's care for tomorrow.
www.allianz.com.au / careers
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.
We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
#J-18808-Ljbffr