Join CommunityCommunity Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.Make a DifferenceThe Patient Account Resolution Representative position is responsible for answering inbound billing inquiries in a professional, compassionate, and knowledgeable manner from the point of initial contact through account resolution. Primary functions include attentively listening, researching, educating, and resolving billing inquiries as efficiently and accurately as possible to ensure patient satisfaction. Maintains patient confidentiality and documentation appropriately for easy follow-up. This role supports the mission and values of the organization by maintaining positive, honest, and productive relationships both internally and externally.Exceptional Skills and QualificationsHigh school diploma or GED equivalent required.Two (2) or more years of experience in revenue cycle healthcare.Healthcare, insurance, medical billing and/or reimbursement experience preferred.Working knowledge of Revenue Cycle processes.Experience with Microsoft Office Suite products, including Excel, Outlook, PowerPoint, Teams, and Word.Ability to research, troubleshoot, and de-escalate patient billing concerns.Working math aptitude and critical thinking skills.Ability to perform in a fast-paced environment.Maintains patient confidentiality and documentation appropriately for easy follow-up.Previous experience with Epic EMR strongly preferred.This position will allow the flexibility to work remotely after the initial training period with the expectation to work on-site as needed per the hiring department's needs.Community caregivers performing work remotely are permitted to live in the following states: Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas. Caregivers are not allowed to perform work remotely outside of the above states. Applicants from other states may apply; however, if hired, they will be required to relocate to one of the above states within 60 days of their employment date.
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