General Manager - Maternity Cover 6-12 Months
Gingham & Heels is a leading women’s fashion e-commerce brand, dedicated to offering trend-driven styles that empower women to feel confident every day. With a passionate online community and a commitment to delivering an exceptional shopping experience, we continue to evolve as a key player in the fashion industry. At G&H, we value operational excellence, innovation, and a customer-first mindset to ensure seamless execution across all facets of the business.
ABOUT THE ROLE
We are seeking an Operations Manager / General Manager to join our team on a 6-12 month maternity cover contract. In this critical leadership role, you will oversee daily operations, drive strategic initiatives, and ensure the smooth running of our fast-paced fashion e-commerce business. You will work closely with key stakeholders across logistics, customer service, finance, digital marketing, product, and supply chain to optimise processes and enhance efficiency, ensuring G&H maintains its high standards of service and operational excellence.
WHAT YOU’LL BE DOING :
1. Oversee and manage all operational aspects of the business, ensuring efficiency and performance across logistics, warehousing, and supply chain.
2. Develop and implement strategies to improve operational workflows, enhance productivity, and optimise costs.
3. Lead, mentor, and support cross-functional teams, fostering a high-performance and results-driven culture.
4. Work closely with the e-commerce, marketing, and customer service teams to align operations with business objectives.
5. Oversee product and inventory levels, ensuring key benchmarks are maintained and business performance continues.
6. Work with Merchandise Planner and Managing Director to formulate markdown plans and promotional period strategies in alignment with marketing calendar.
7. Manage relationships with external suppliers, logistics partners, and key stakeholders to maintain smooth operations.
8. Analyse key operational metrics, track performance, and implement data-driven improvements.
9. Oversee financial performance and budgeting to ensure cost-effective operations in collaboration with Managing Director.
10. Ensure compliance with industry regulations, workplace health & safety policies, and company standards.
11. Act as a key decision-maker alongside the Managing Director during the maternity cover period, ensuring business continuity and strategic progress across all departments.
WHAT YOU’LL NEED TO BRING :
1. Minimum 5+ years of experience in an operations or general management role, preferably within the fashion or e-commerce industry.
2. Strong leadership skills with experience in managing cross-functional teams.
3. Excellent problem-solving abilities and the capability to make data-driven decisions.
4. Proven ability to optimise processes and improve operational efficiency.
5. Experience in logistics, warehousing, supply chain management, and customer service operations.
6. Strong financial acumen with experience managing budgets and cost controls.
7. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
8. A proactive, hands-on approach with a strong attention to detail.
WHY YOU’LL LOVE WORKING WITH US :
1. Fast-Paced & Collaborative Environment : Work alongside a passionate team in a thriving fashion e-commerce brand.
2. Employee Perks : Generous clothing allowance, staff discounts, and a supportive work culture.
3. Career Growth : Gain valuable leadership experience in a dynamic and evolving business.
4. Flexible Working Arrangements : Hybrid options available to support work-life balance.
5. Personal and Professional Development : We invest in your growth with access to training programs, workshops, and conferences.
This is an exciting opportunity for an experienced Operations or General Manager to step into a dynamic leadership role within a fast-growing fashion brand. If you’re a strategic thinker with a passion for operational excellence and a results-driven mindset, we’d love to hear from you!
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