JO 13430 | Technical Support Specialist
Status: Full-Time (40 hours/week)
Schedule: Monday to Friday | Between 7:00 AM - 6:00 PM Manila Time (Perth Time) | Shifting Schedule
Why choose Remote Staff?
* 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
* 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007
* Competitive and negotiable compensation (depending on skill level & experience
* 100% coverage on Government Contributions Remittance* to SSS, Philhealth, and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
We would need someone:
* Really dynamic - a self starter
* Fast learner
* Outspoken - very good command of English
* Outstanding speaking and writing skills
* Very good attention to detail
* Advance skills in Microsoft Words Document
* Ability to think outside the box to problem solve technical queries
* Tech savvy and an interest in problem solving
* Very organized
* Very reliable
* A super achiever
* Graphic Design skills
Responsibilities:
* Proficient in Mail Merge and manipulating word document with tables
* Answering technical support emails
* Communicating with clients providing intelligent customer service
* Able to do investigation on a technical fault as an end-user
* Answer technical support phone calls
* Data entry in Excel - Mail Merge, copy and paste, combining data
* Resizing photos or images in Paint
* Responsible for customer retention
* Responsible to do graphic design works
Note: Please prepare your Government IDs (TIN, SSS, Philhealth, Pag-ibig) as part of the application and placement process. In the event of placement to a contract with a client, you will be required to submit a copy of your BIR 2303 (Certificate of Registration) as part of compliance with government regulations.