Join to apply for the Supervising Customer Service Officer role at Department of Justice1 week ago Be among the first 25 applicantsCourt and Tribunal ServicesSalary: Level 3, $83,114 - $89,226 p.a plus 11.5% superannuation (PSCA 2024)Position number: 3183Work type: Permanent - Full TimeLocation: Kalgoorlie CourthouseClosing date: 2025-04-01 4:30 PM (YYYY-MM-DD)This is a permanent, full-time vacancy.About JusticeWhen you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live.
We offer many different employment opportunities in locations around Western Australia.
You will have a chance to make a real difference to your local communities and to the lives of those you work with.About The RoleThe Supervising Customer Service Officer role is responsible for providing direction and support to a team to achieve outcomes.
This includes:Planning, scheduling and monitoring the workload within the team.Provides advice on court practices and procedures to staff, customers and stakeholders.Provides advice in respect of complex enquiries and correspondence relating to registry complaints, practices and procedures.Ensures effective two-way communication between management and staff.Instructing staff on procedures and assisting in the development and implementation of initiatives.Prepares and processes court documentation including electronically producing and quality assuring documents, notices, orders and warrants.
Facilitates the distribution of court documentation, as required.Ensures delivery of quality advice, information and assistance to internal and external customers and stakeholders of the court, and judicial officers.Supports staff with customer and stakeholder enquiries received in person, by email or telephone, relating to court matters, practices and procedures.Provides high-level assistance to the Manager in staff management, performance management, training and development.Responsible for on-the-job training for team members.EligibilityTo be eligible for appointment to permanent positions in the West Australian Public Sector you must be an Australian citizen or have permanent resident status in Australia.Benefits And OpportunitiesFlexible working arrangementsCareer pathway opportunitiesLearning and development opportunity programs4 weeks annual leave with 17.5% loading paid in December3 additional public service holidays11.5% Employer Superannuation contributionCorporate partnership with health providers, discounts on health insurance, member benefits, and subsidies for prescription glassesAn employee assistance program offering a free, independent, and confidential counselling service to employees and their immediate familyApplication processHow To ApplyPlease ensure you review the attached Job Description Form (JDF) for further information about the requirements of the position.
This information will assist you with the preparation of your application.We Require You To SubmitProvide a comprehensive Resume / Curriculum Vitae, that clearly outlines your transferable skills, experience and highlights your key achievements.A one (1) page statement addressing your suitability for the role in the context of all the following Job-related Requirements and Role Specific Criteria: Please provide examples to support your claims.Builds Productive RelationshipsPractical working knowledge of court practices and proceduresContact details of two (2) work related referees.Equity and DiversityThe Department of Justice is committed in building a workplace culture that values diversity and inclusion.
We actively promote the employment of Aboriginal Australians, people with disability, youth, and other diversity groups.
People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.
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