Overview
The Kahler Inn & Suites, an iconic property in the heart of Rochester, MN, is dedicated to providing exceptional guest experiences. As part of the Kahler Hospitality Group, we pride ourselves on fostering a culture of hospitality, collaboration, and excellence.
Position Summary:We are seeking a dynamic and detail-oriented Front Office Manager to join our team. This role is responsible for overseeing daily front desk operations ensuring seamless guest services, and leading a team of hospitality professionals. If you thrive in a fast-paced environment and are passionate about delivering unparalleled guest experiences, we want to hear from you!
Responsibilities
* Manage front office operations, including check-in, check-out, reservations, and guest inquiries.
* Supervise and mentor front desk staff, ensuring team performance aligns with company standards.
* Address and resolve guest concerns promptly and professionally to maintain high satisfaction levels.
* Collaborate with other departments to ensure smooth operations and exceptional guest experiences.
* Monitor and maintain compliance with hotel policies, procedures, and brand standards.
* Prepare schedules and assist with payroll submissions for front office team members.
* Analyze guest feedback and implement improvements to enhance service quality.
Qualifications
* Prior experience in a supervisory role in hospitality or a related field.
* Strong leadership and interpersonal skills with the ability to motivate a team.
* Exceptional problem-solving abilities and a commitment to guest satisfaction.
* Proficiency in hotel management systems and Microsoft Office Suite.
* Availability to work flexible hours, including evenings, weekends, and holidays.
What We Offer:
*
o Competitive starting wages
o Health, Dental, Vision and other benefits available after 60 days
o DailyPay
o 401k
o Paid Training
o Paid PTO
o Referral program
o Discounts at all Kinseth Hotel Corporation hotels and restaurants
Compensation Range:
$55,000 - $60,000 annually based on qualifications
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