Are you a skilled leader with a passion for Strata Management and a flair for fostering team success? We're on the lookout for an accomplished Branch Manager to helm this esteemed Strata Company in North West Sydney. This is an exceptional opportunity to lead a talented team, drive business growth, and make a significant impact in the strata management landscape.
The Role:
1. Identify client service expansion and new business opportunities.
2. Lead, engage and develop current and future-focused talent through direction, coaching, recognition, ongoing support and feedback.
3. Deliver objectives and outcomes to achieve our strategic goals.
4. Support organisational change including instilling a culture of continuous improvement.
5. Ensure and enable a high standard of service through consistent and continually improved client relationship management.
6. Maintain and support all building retention activities.
7. Problem-solve, and coach teams to resolve client concerns early and effectively.
8. Deliver on the needs of your portfolio and manage escalated portfolio issues to ensure client satisfaction and retention.
The Candidate:
9. Proven experience in leading and managing a team
10. Experience building and maintaining strong long-term client relationships
11. Understanding of Body Corporate/Strata Legislation and related regulations
12. Ability to build and maintain effective stakeholder relationships and influence outcomes.
13. Strength in delegation, coaching, and team development.
14. Effective change leadership and communication capability.
15. New Business Incentives
16. Training and career development opportunities