Hyde Hotel Dubai F&B Service Team Member
The Position To provide prompt and courteous Food & Beverage service to the Hotel's guests.
KEY ROLES AND RESPONSIBILITIES
* Read daily events, to acknowledge any VIPs arrivals.
* Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked.
* Present childrens menus when appropriate, and describe specials and alternative cuisine.
* Serve and clear food and beverage items in an unobtrusive and professional manner.
* Ascertain guests satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved.
* Follow cash and credit card procedures according to the guidelines of the accounting department.
* Maintain a clean, neat and orderly restaurant throughout service.
* Polish silver, refill salt, pepper and sugar, creamers, etc.
* Ensure that work station is stocked with appropriate condiments at all times.
* Report any guest comments regarding food and beverage to manager.
* Conscientious handling and maintenance of operating equipment.
* Learn and adhere to safety, sanitation and hygiene policies.
* Maintain good working relationships with colleagues, and all other departments.
* Maintain complete knowledge of all F&B services, outlets and hotel services/features.
* Perform opening/closing side duties as assigned and set all tables according to standards.
* Report to manager any kinds of deviation from set standard and procedures.
* Ensure that all service and storage areas are kept safe and clean.
* Help minimize waste, neglect, breakages and mishandling of supplies and equipment.
* Carry out light cleaning and maintenance of the outlet.
* Assist other Food & Beverage Outlets in their operations during peak hours if needed.
PERSONAL ATTRIBUTES
* Average reading, writing and oral proficiency in the English language.
* Must be well presented and professionally groomed at all times.
* Able to account and handle cash effectively and efficiently.
* Good communication and customer contact skills; good problem resolution skills.
* Basic F&B product knowledge.
* Team player with strong interpersonal skills and attention to detail.
QUALIFICATIONS
* Minimum 1-year food and beverage serving experience.
* Previous public contact and/or cashiering experience.
* Secondary education.
* Additional Information
Reading, writing and oral proficiency in the English language.
Prior experience in a stewarding capacity.