Key areas of responsibility:Educate internal teams and Customer experience Cloud Customers on the deployment process, CX Agent technical specs and service expectationsRemotely assist customers with the deployment and installation of CX AgentProvide second/third level technical support for CX Agent and CX CloudApply analytical skills and technical knowledge to solve product and software problems of moderate to high complexity.Acts as a technical specialist and provides support on a world-wide basis.Interact across TAC (Technical Assistance Center) teams and development teams at peer levelManage cases as they come in for CX Cloud Support or CX Agent SupportUpdate all cases through our Case management system, ensuring accurate and timely notes are kept for all customer interactions and tasks completedTroubleshooting automationWho You AreMain requirements:Strong experience with Unix/Linux system administrationScriptingTroubleshooting and problem solving skills is required.Knowledge of network protocols – SSH, HTTPS, DNS, DHCP, SNMPExperience in setup, configuration and troubleshooting of VMwareExperience in setup, configuration and troubleshooting of Kubernetes and DockerSeniority levelAssociateEmployment typeFull-timeJob functionTelecommunications
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