Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka'aba.
This 85-story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project.
The Hotel authentic hospitality is seen throughout 1650 rooms.
Job Description Ensure guests receive prompt, courteous, pro-active and personalized serviceClean and maintain all butler areas including occupied and non-occupied rooms, pantries, stores, equipment, perishables, and stationaryCheck the expiry dates of all perishables and practice optimum usage of resourcesLiaise with Private Dining and check on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlesslyMaintain appearance, discipline and efficiency at all timesEnsure that consumption of guest supplies is under controlPractice tactful up-selling of hotel products and facilitiesEnsure repeat guests are met and greeted on a daily basis and profiles are updatedEnsure long-staying / special-attention / occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requestsEnsure good regular communication amongst the team and Resident Service ManagerTake regular inventories of all items within the jurisdiction of Butlers and inform the Supervisor for any fresh stocks requiredAttend daily briefings and note information about guests and functions in the hotelFully understand the difference in guest levels (VIPs) and Room CategoriesEnsure the upkeep of all guest rooms and report any maintenance faults to SupervisorRespect guest privacy and do not discuss guests' private information with colleaguesEnsure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the sameReport any Lost and Found to the Supervisor and Housekeeping CoordinatorMaintain all reports and records and meet deadlinesProvide third service to guests by ensuring rooms are tidied up after guests leave roomsProvide prompt laundry service and shoeshine service, ensuring special preferences of guests are metCheck all items (amenities / laundry etc.)
before delivering them to the guestsOffer information about various hotel facilities and services to guestsDemonstrate discretion and courtesy when entering into the private space of guestsAdhere to OH&S policies and proceduresQualifications Good organizational skillsGood level of engagement with guestsAbility to manage a multi-cultural workforceHigh level of integrity, enthusiasm, dedication and support for continuous improvementFlexible management style to meet challenge of a changing work environmentGood knowledge of the entire Housekeeping OperationsMust be a self-starter, coach & mentor who can inspire the team to perform their bestKnowledge of Opera Property Management System preferredPost Secondary educationGood Housekeeping and Guest Relations knowledgeMinimum 3 years experience in a similar capacity in a luxury hotel environment #J-18808-Ljbffr