Our client is a highly respected and well-connected global software firm. Their clients include financial advisers, dealer groups and fund managers as well as an impressive portfolio of Australia's leading Financial Institutions. The Opportunity This is a fantastic career opportunity for a recent graduate with client service experience to maintain and enhance relationships across their existing client base within the Financial Planning Industry. As a Product Support Analyst, you'll speak with financial planners to deliver first class client service, using your creative problem-solving skills to help troubleshoot any issues they encounter. You will also collaborate with internal teams to investigate, analyse and solve a variety of software application issues. Responsibilities include but are not limited to the following: Assist clients via inbound phone calls and email enquiries Actively own, troubleshoot and track client incidents Work in cross-functional teams to help resolve incidents Be able to prioritise important issues and provide exceptional service Proactively learn about the products and the applicable areas of the industry What you will need: A third level Degree in a related discipline ideally financial services A keen interest in financial planning, Financial services and/or technology Strong problem solving and analytical skills Strong customer service skills Strong written and verbal communication skills Technical knowledge of using computers is highly desired but not essential Benefits of working for this company Global opportunities Career progression State-of-the-art offices Casual dress, flexible work policy Access to learning and development programs 3 days’ leave per year for charity initiatives Table tennis, pool table, and Sports and Social events This is an ever-evolving company which is highly respected by the Financial Planning Industry and will provide multiple career opportunities to you over time. Hybrid working environment - 3 days in the office and 2 days from home How to apply To express your interest in this role or for a confidential discussion, click “ Apply ”. ''