Job Title: Senior Content Design Officer
APS Level 6 Canberra ACT, Penrith NSW, Darwin NT, Brisbane QLD, Adelaide SA, Hobart TAS, Melbourne VIC, Perth WA, Parramatta NSW, Australia Ongoing & Non Ongoing
About the NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services.
Complaints and Engagement Division
The Complaints and Engagement Division supports better outcomes for participants and is committed to upholding the rights of NDIS participants, elevating quality and safety, and enabling consumer independence.
Communications, Education and Engagement Branch
The Communications, Education and Engagement Branch ensures NDIS Commission messaging is coordinated, coherent, and consistent, highlighting rich shared stories that underpin a culture of inclusion.
We create compelling co-designed content and use various methods to engage with stakeholders, including participants, providers, workers, advocates, and NDIS Commission employees.
Our primary goal is to uplift the capability of the disability sector by increasing awareness of the rights of participants and the obligations of providers and workers.
This role awaits you. If you are forward-thinking, self-motivated, resilient, and adept at building relationships in a complex and fast-paced environment, we welcome you to explore the NDIS Commission as your next challenge.
Key Responsibilities
* Create engaging, high-quality, user-centric content for NDIS Commission channels (online and print)
* Implement content strategies, including defining and testing information architecture for online channels
* Collaborate with internal teams to gather and analyse data, insights, and feedback to inform content decisions
* Conduct regular content audits and update content to ensure accuracy, relevance, and effectiveness
Requirements
* Has a positive and contemporary attitude to people with disability
* High-level attention to detail with excellent communication and interpersonal skills
* The ability to develop excellent working relationships with relevant stakeholder groups
* Manage priorities and adjust milestones as required to achieve key outcomes; adhere to documented procedures and assist in the completion of tasks
* Excellent writing, proof-reading, and editing skills, with a demonstrated ability to develop fit-for-purpose, accessible, and engaging content