We are seeking a talented individual to join our Wealth Consumer Admin Operations team at Mercer.
Role Overview
This is a hybrid role that has a requirement of working at least three days a week in the office. The Employer Premium, Customer Service Specialist will provide administrative support for employer-related requests and transactions, ensuring high-quality service to internal and external stakeholders while enhancing Mercer's reputation in the market.
Key Responsibilities
* Provide top-level administrative support to internal and external stakeholders.
* Perform peer reviews for complex processing and inquiries, including managing and resolving complaints.
* Complete complex employer/payroll-related administration tasks, including ad-hoc reporting and identifying discrepancies.
* Assist in designing and reviewing Standard Operating Procedures, ensuring compliance with legislative obligations.
* Support audit activities and implement recommendations for risk enhancement.
Requirements
* Year 12/VCE/HSC or equivalent.
* Strong knowledge of superannuation legislation and systems (ideally Sonata and/or SuperB, Salesforce, Excel, Word, Outlook).
Desirable Skills
* Experience in superannuation administration or financial advice administration.
* Strong written and verbal communication skills.
* A self-motivated and proactive approach to delivering outstanding service.
About Us
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people.
Mercer is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.