Manager Vehicle Recovery Operations
At RACQ, we're a team of good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.
About the Role
We're looking for a skilled leader with a passion for safety, service excellence, and operational efficiency to oversee our Vehicle Recovery Operations, ensuring safe, high-quality towing services across our roadside assistance network.
Key Responsibilities:
* Lead the management of RACQ's roadside towing operations, ensuring safe and efficient service delivery.
* Oversee safety frameworks, risk management, and compliance assurance across all operations.
* Support internal and external stakeholders in contract relationships and community engagement.
* Deliver high-quality outcomes by effectively communicating complex information to diverse audiences.
* Manage high-volume, process-driven operations with a strong focus on detail and customer satisfaction.
Requirements:
* 3-5 years of relevant experience, ideally in logistics or a similar environment.
* Proven ability to manage large and varied client bases, ensuring safety and operational excellence.
* Strong leadership skills and decision-making capabilities.
* A customer-focused approach with the ability to build professional relationships.
* Excellent written and verbal communication, with strong analytical and numerical skills.
* A deep understanding of safety practices and the ability to implement and manage complex frameworks.
Why Join RACQ?
We're committed to creating better outcomes for our employees and members, and we strive to reflect the diversity of our communities. We aim to foster an inclusive workplace where everyone feels valued and supported.
What We Offer:
* Financial benefits and discounts on a range of banking, assistance, and insurance products.
* Give back to our communities with paid volunteer leave, payroll giving, and volunteering for community events like MotorFest.
* A range of flexible working and leave options, including parental leave, purchased leave, cultural observance leave, and wellbeing initiatives.
* Invest in your development with in-house training programs and access to an extensive digital learning platform.
Ready to Apply?
Please note that RACQ may require you to complete video interviews, psychometric assessments, and/or criminal history checks as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.
Questions?
For more information, contact us at [RACQ Careers website].