Travel Agents/Consultants (Hospitality & Tourism)
Full time
OTE $90,000 + super; with uncapped incentives
Sick of booking point to point travel? Use your knowledge & travel experience in a new way!
No two days are the same in this exciting MICE travel management role
Be the master of your own domain - real control of your own projects and pipeline while working in a positive supportive environment.
About the Opportunity
Based in North Sydney, Melbourne, Brisbane or Adelaide, the Group Travel Manager is the face of the FCM Meetings & Events Group Travel Team to a large mix of customers. Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Effective communication and relationship building skills are key to ensuring our corporate customers always receive an exceptional experience.
A Group Travel Manager is an expert in the booking and management of group or fully independent travel requirements for a broad range of customers including Corporates, University and Special Interest groups. Embodying all elements of the FCM Meetings and Events brand, the Group Travel Manager is results-driven and delivers successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail.
A successful applicant will:
* Show expertise in corporate travel product knowledge to deliver the best outcome for the customer & FCM M&E
* Assist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
* Follow company procedures, account guidelines and customer service standards in sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity, correct record keeping and admin entry
* Be an excellent communicator and maintain a high level of professionalism
* Have excellent time management skills and ability to multitask to meet deadlines
* Have excellent project management skills
* Show an adaptability to changing work environments and stakeholder requirements
* Work as a team member or individual to complete all related project functions related to servicing the client.
* Maintain favourable working relationships with key internal and external stakeholders
* Demonstrate a proactive approach in providing solutions to complex logistical challenges
* Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.
All about you:
* Microsoft Office skills - specifically excel - essential
* Event Management Technology - Events Air/Cvent experience preferred
* Previous Group Travel /MICE experience (3 Years) preferable
* Previous experience in customer facing roles
Remuneration and Benefits:
* Generous remuneration structure with base salary + uncapped incentive + Super (OTE $90,000 pa + super)
* Excellent career progression pathway within travel & events team
* Travel discounts, in-house financial and health services
* Ongoing training and professional development
* Fun and inclusive work environment
* Global career opportunities in a network of brands and businesses
* Flexibility with potential hybrid arrangements
If you understand the value of being your client’s travel expert by providing exceptional, tailored customer service, then consider FCM Meetings & Events and apply now!
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