The role
In this role, you will be required to lead, manage and co-ordinate a team of technical staff in providing a range of ICT support services including desktop services, file server support, and voice/data communications to ensure the operations of the team function efficiently and effectively and provide high level system administration for the communications/network environment through investigation and diagnosis of issues by providing remedial action to ensure agreed service levels are maintained.
In addition to this, you will be responsible for:
1. Provide high level system administration for the communications/network environment through investigation and diagnosis of issues by providing remedial action to ensure agreed service levels are maintained.
2. Ensure service delivery meets service level targets and evaluate and assess the impact of change to the operational environment.
3. Manage the installation and configuration of hardware, firmware and software in accordance with departmental standards and frameworks by undertaking and collaborating with peers.
4. Establish and maintain highly effective working relation