About UsHitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.The OpportunityWe are thrilled to offer an exciting opportunity for a trade-qualified professional to become a part of our team as a Product Support Advisor. This permanent position offers the chance to receive OEM training while developing a long-term career with a global company. Working on an 8/6 roster in the Pilbara, you'll be part of a team focused on enhancing the reliability and availability of the truck fleet, all while maintaining an exceptional safety record.Main responsibilities include:Organising and providing feedback on any reliability related issues or concerns regarding the large fleet of Hitachi Construction Machinery Australia mining equipment onsiteProviding assistance to Service Personnel and Parts and Service Advisors as required, helping with parts and technical concernsIdentify areas for improvement and work with the customer to address any shortcomingsEscalate all issues to relevant teams and within a timely mannerTo be successful in this role you will have:Relevant trade qualificationsWorking knowledge of planning and scheduling with the ability to deliver in tight timeframesDemonstrated background experience with mobile equipment will be highly regardedGood communication and customer service skills and the ability to build long term relationshipsSafety focus and abide by site safety processesBenefitsPermanent Full Time Position in a leading OEM with long term job security and career progressionCompetitive pay rate + company biannual bonuses! $$$Qantas points/status credits for site travelOpportunity to work on the entirety of the Hitachi range, including a new fleet of trucks and excavatorsOEM training and opportunities for upskilling with access to the latest technologiesSupportive mentors who value your input in finding new and improved ways to achieving successBe a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!Paid parental leave options
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