DFP Recruitment is a preferred supplier for Federal Government and is proudly working with our client who is seeking several Service Support Officers to provide support to the team which may include a mix of inbound calls and administrative tasks for an immediate start.A Service Support Officer will provide operational and administrative support which will include answering inbound calls, triaging the call, administration, procedural, information technology and other service delivery activities.The role is responsible for the front line of customer service for clients who may be facing significant or complex challenges. The Service Support Officer is responsible for the accurate recording of clients' details before transferring the client to a Clinician for assessment. This may involve collaborating with others and connecting with other regional offices, relevant government or community services to deliver the best service offer.As a Service Support Officer you will:Provide customer service support at initial point of contact.Process referrals, reschedules and cancellations.Be available for work in a rostered environment and adhere to work schedules.Ensure escalated cases are identified and promptly transferred to a Clinician.Liaise with internal and external stakeholders.Ensure record keeping is accurate and timely.To be successful, you will need to have:Experience within an inbound customer service.Experience working with the vulnerable.High desirable is experience working within 000 or EAP environment.Demonstrated experience handling sensitive information.Communicate professionally, discretely and respectfully.Ability to research and make sound decisions using appropriate judgement.Analyse and evaluate clients’ needs and tailor services to the client.Understand and make connections with community, government and other services.Ability to build relationships and engage with diverse groups of people.Ability to easily adapt to changing work environment.Must be an Australian Citizen and willing to undertake a National Police Clearance.Qld Working with Children and/or Vulnerable People Check (must be willing to obtain).Must be available to commence immediately.In return you will:Full Time Hours - 37.5 hours per week.Receive ongoing and comprehensive training.12 month initial contract + possible extension.Supportive team, with a positive culture.If you have the relevant experience and are interested, please don't delay and apply now with a covering letter! We look forward to speaking with you. If you have further questions, please do not hesitate to contact Mel Ireland at mireland@dfp.com.au.Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP processes your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
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