At Otis, it's our people that make us different.Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.Come and join OTIS today and be part of the Forbes 2024 World's Best Employers!About You We are looking for an experienced Service Manager - South Eastern Suburbs based in our South Melbourne office.You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipment in the Otis portfolio of clients in Victoria.This permanent role reports to the Service Sales and Operations Manager.Your Key Responsibilities Manage and direct all Service and Repair Field employees.Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams, to ensure achievement/exceeding of KPIs and business objectives.On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate, when necessary.This includes attending the site where necessary in the event of an escalated serious issue.Maintain and promote effective team-orientated and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.Partner with the relevant Sales Team employees to meet and exceed customer expectations.Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.Take on additional Units and/or Service Manager territory as required to manage peaks in workload across the Branch (i.e., during role vacancies and annual leave periods).What You Will Need to Be Successful Qualifications or trade certifications within the Engineering or related field.An Electrical license would be an added advantage.Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred).Minimum 5 years experience supervising and managing teams in a construction, service, or trades environment.Strong customer focus, teamwork, and time management abilities.Strong business acumen abilities, adaptability, and results-oriented.Sound knowledge of computer systems for functional hardware and software.Excellent written and verbal communication skills.Ability to liaise and influence all stakeholders within the organization.Apply today to join us and build what's next!Otis is the world's leading elevator and escalator manufacturing, installation, and service company.We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.When you join Otis, you become part of an innovative global industry leader with a resilient business model.You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects.Today, our focus more than ever is on people.As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.#J-18808-Ljbffr