The Role
This role is responsible for managing projects within our Services Delivery team. Working closely with the customers, consultants and internal teams to scope, manage and mitigate risks and meet milestones.
Responsibilities:
Client Satisfaction/Management
1. Work with Managing Consultants to ensure correct and qualified Allocate and RLDatix resources are assigned to the Customers Project(s)
2. Attend and contribute to the regular Project Meetings as project lead
3. Ensure the assigned Allocate and RLDatix project team is fully briefed on project scope and delivers the project on time and to agreed budgets
4. Listen to issues raised by the Customer and take corrective, effective actions and escalations as appropriate
Project Management
5. Accurate setup and resource allocation in the professional services administration system
6. Monitoring of time spent against budget and timely identification of Change Requests when existing scope and budget is likely to be exceeded
7. Identification and escalation of project issues as appropriate
8. Protection of company IP and collection of IP built on customer projects
9. Project Status report ownership
10. Conduct post implementation reviews
Project Profitability & Commercial Management
11. Ensure the project conforms to the agreed duration, Daily Rates and Margin %
12. Ensure all the required contractual documents (Professional Services Agreements, Engagement Authorisations) are signed and in place prior to commencing project delivery
13. Ensure the implementation methodology is adhered to
14. Review and approve/reject all Time and Expenses for the projects in a timely manner
15. Ensure incurred expenses are re-billed to client in accordance with the Professional Services Agreement Terms & Condition
Competencies Required:
16. Time Management – Must illustrate excellent capability to manage time and ensure required workload is organised to deliver within tight timeframes
17. Planning and Organising – Must be able to use foresight to adequately plan and ensure delivery of implementation projects to time and in line with customer needs
18. Customer Centric - Strong and accomplished customer facing skills and experience
19. Financial – a full understanding and previous experience of managing project profitability
20. Cross Team Working – successfully works with the wider team (Sales, Product, R&D, Support and Customer Success)
21. Influence – The ability to influence stakeholders where required to ensure successful delivery of project
22. Analytical thinking and Problem- Solving Skills – Must have an analytical mindset and approach to problems and issues
23. Resilient – Must be able to cope effectively with unexpected events that may occur within projects both internally and client facing, to bounce back and ensure that successful outcomes are reached
Experience:
24. Experience of managing software migration projects
25. Budgeting and cost management
26. Excellent Communication and information management skills
27. Extensive programme stakeholder management experience
28. A strong understanding of risk and issues management processes
29. Experience of working in conjunction with Sales Account Managers
30. Well presented
31. Package Software Implementation experience
32. At least 3 years Project Management experience
33. Highly competent in the use of Project Business Tools (including Visio, Word, Excel, PowerPoint, MSProject, Smartsheet)
34. Experience implementing Workforce Management or Patient Safety/Risk Projects