JOB TITLE: Customer Service Manager JOB TYPE: Full-time (40h/week) HOURS: Tuesday – Friday, 9am – 6pm (1hr lunch break) + Saturday, 8:30am – 1:30pm LOCATION: 3/154 Flora St, Sutherland NSW 2232 SALARY: from $73,150 per year + super MAIN DUTIES/RESPONSIBILITIES: Represent Wanderers at our flagship Sutherland store, delivering exceptional customer service. Stay informed about our product range and business values to offer the best advice, both in-store and online. Collaborate with the CEO and team to assist with new product launches and maintain 4 Shopify Plus accounts. Support the Store Manager with wholesale enquiries and sales processes. Assist the Customer Service team with emails and social media interactions when necessary. Ensure the store remains clean, organised, and visually appealing, with regular merchandising to highlight key products. Carry out administrative, fulfilment, and ad hoc tasks as required. SKILLS & EXPERIENCE: Experience: 3 years in a similar role. 1-2 years working with Shopify Plus. Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook). Excellent customer service skills in-person, via email, and phone. Strong verbal and written communication abilities. A passion for fashion and high-quality leather products. A proactive, team-oriented attitude. Well-organised with strong time management skills. PERFORMANCE GOALS: Deliver high-quality customer service, ensuring every customer leaves satisfied. Complete all Shopify, administrative, and business tasks efficiently. Keep the store tidy and presentable at all times. Build and enhance wholesale relationships, improving sales in key areas. Interact with customers, suppliers, and team members in a professional and courteous manner. Summary of role requirements: Looking for candidates available to work: Tuesday: Morning, Afternoon Wednesday: Morning, Afternoon Thursday: Morning, Afternoon Friday: Morning, Afternoon Saturday: Morning 2-3 years of relevant work experience required for this role Working rights required for this role Expected salary: $73,150 per year #J-18808-Ljbffr