**About Canon New Zealand**
We are the world's leading imaging organisation, a Fortune 500 Company that inspires people with imaginative ideas. Our culture values and empowers you to focus on career progression and turn your goals into reality.
**Job Description**
The Information Technology (IT) Group is responsible for delivering innovative solutions and quality services to enable Canon Australia to succeed. This includes strategic, technical and operational support for the running of Canon's business systems, telecommunications and infrastructure.
This in-house role requires providing L2 and L3 level support including troubleshooting, tickets, calls, asset management amongst other tasks.
Main Duties:
* Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
* Monitor backups and maintenance logs.
* Answer calls and tickets to support end users with applications, hardware, software, and networking.
* Repair and replace faulty computer components including motherboards, hard drives, and peripherals.
* Create end user documentation and knowledge base articles.
* Shared team responsibility for mobile phone support for Canon AU/NZ user base.
* Asset management activities including the coordination of client desktop equipment and other hardware stocks.
* Meet or exceed agreed service levels and agreed standards for accessibility, reliability, and availability of these services.
* Assist with network setup, configuration and troubleshooting to ensure stable connectivity.
* Assist in planning and executing IT projects, such as hardware upgrades, software rollouts and network improvements. Ensure projects are completed on time and within scope.
* Ensure that desktop systems and processes are aligned to Canon's IT Policy.
About You**
We are looking for someone with a keen understanding of physical networking and server equipment. They would possess excellent problem-solving skills and the ability to complete tasks in a meticulous manner.
Key Skills and Experience:
* Skills and experience with Active Directory and Exchange.
* Understanding of physical networking and server equipment.
* Demonstrated skills and experience in a customer service environment (2 years +).
* Previous experience in an IT Service Desk or IT support role will be highly advantageous.
* Experience supporting Desktop hardware and software applications.
* Excellent interpersonal skills.
* Certifications in Microsoft Desktop operating systems (MCITP, etc.) will be viewed favourably.
Benefits:**
* Bonus Leave including:
• Birthday leave, to celebrate, relax or do something special.
• Canon Day, an extra day of leave during the Christmas holidays.
• Kyosei Day, or volunteer leave to take a paid day off to do good in your community.
* Flexible working arrangements, where possible.
* Training and development opportunities to help you bring your goals to life.
* Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling.
* Performance recognition, in the form of quarterly and annual awards programs for high-performers.
* Canon products offered at discounted rates.
* Education assistance to support the cost of any external training that gives you new skills for your job.
About Us**
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.