Direct message the job poster from Hamilton BarnesOur client is a dynamic Managed IT Services company dedicated to providing exceptional IT support and solutions to a diverse range of businesses. They foster a collaborative work environment, offer career development opportunities, and encourage continuous learning in a fast-paced IT landscape.Role OverviewWe are seeking a Level 1 IT Support Technician to provide frontline technical support for clients, resolving IT issues across Windows environments and Microsoft 365 services. The ideal candidate will have a customer-first approach, strong troubleshooting skills, and a willingness to learn in a Managed Services Provider (MSP) environment.Key ResponsibilitiesProvide Level 1 IT support for end-users, troubleshooting and resolving basic technical issues.Support and manage Microsoft 365, Active Directory, Azure, and SharePoint environments.Assist with basic networking configurations (routers, switches, Wi-Fi).Log, track, and escalate IT tickets as needed, ensuring timely resolution.Deliver exceptional customer service, explaining technical solutions in a non-technical manner.Assist in onsite client visits when required (valid driver's license preferred).Requirements1+ years of IT support experience (MSP experience highly regarded).Knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.Excellent troubleshooting, communication, and customer service skills.A valid driver’s license (for occasional onsite support).Relevant IT certifications (CompTIA, Microsoft, CCNA) are a plus.What We OfferHybrid working arrangements – Primarily remote with some onsite work.Career growth opportunities – Training, mentorship, and paid certifications.A supportive and collaborative work environment in the MSP space.Exposure to diverse IT environments, expanding your technical skills.How to ApplyIf you're an enthusiastic IT professional looking to kickstart or grow your career in a fast-paced MSP environment, we'd love to hear from you!Submit your resume to andrew.taresh@hamilton-barnes.comSeniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting and Computer and Network Security
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