About the CompanyThis organisation is a global leader in delivering innovative healthcare products and services to professionals across the dental, medical, and animal health industries. With a strong focus on ethics, service, and team collaboration, they are committed to improving lives and providing exceptional support to their clients and customers.About the OpportunityAs the Branch Support Officer, you will be a critical link between the sales, service, and customer care teams across your state-based branch. You’ll be responsible for coordinating spare parts, processing orders and returns, managing data in CRM systems, and supporting the broader sales team to ensure outstanding customer experiences.Key ResponsibilitiesCoordinate courier bookings and spare part logisticsProcess sales orders, credit notes, and warranty claimsApply credit card payments and liaise with the credit teamHandle inbound sales support calls related to products, pricing, orders, and returnsMaintain spare parts inventory and ensure timely processing of transfersSupport the Sales Team with marketing promotions and follow-up callsAssist with service relocations, equipment quotes, and administrative tasksSkills and ExperiencePrevious experience in an administrative, logistics, or internal sales support roleHigh attention to detail and process-oriented mindsetExcellent communication and stakeholder management skillsStrong system proficiency – ideally with Salesforce, Pronto or similarAbility to multitask and meet deadlines in a fast-paced environmentThe CultureThis company promotes a workplace culture built on teamwork, ethical conduct, and a strong commitment to service excellence. You’ll join a people-first business that prioritises ongoing training and meaningful career progression.How to ApplyReady to take the next step in your career? Click "Apply Now" to submit your resume, or contact Maddy Dwyer (03 9938 7101) at HPG for a confidential discussion.About Healthcare Professionals Group (HPG)Healthcare Professionals Group (HPG) is Australia’s largest and most connected healthcare recruitment agency. With over 28 years of experience, we partner with leading healthcare companies across medical, dental, pharmaceutical, and life sciences to connect top talent with meaningful opportunities.
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