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Orient Overseas Container Line (OOCL) is one of the world's largest integrated international container transportation, logistics and terminal companies. Listed on the Hong Kong Stock Exchange, we pride ourselves on offering customers a fully integrated logistics and containerized transportation service, with a network that encompasses Asia, Europe, North America, South America and Australasia.
We Offer
OOCL is committed to investing in our people, and providing opportunities for development, training, and mentoring to empower employees to reach their full potential.
You will enjoy our supportive, passionate and caring culture. You will have access to the OOCL Leadership Development Programme, Harvard E-Learning Programme and the OOCL Employee Welfare Programme.
About this opportunity
This is an exciting opportunity for a confident, results-driven team player to join our team in Sydney on a Permanent, Full-Time basis.
Build strong and lasting relationships with customers and provide second-to-none customer service. Take full responsibilities and end-to-end ownership of customer shipments and issues. Engage in constructive problem resolution and provide solutions. Check and Prepare Cargo Release. Monitor Container movements. Handle Import, Export & Refrigerated Cargo related matters. Monitor cargo availability and location. Handle detention queries and follow up of outstanding payments. Address root causes and seek continuous improvements – constantly look for ways to improve work processes. Work independently and assist the team in realizing goals and standards – share knowledge and best practices. About you
At least 1 year of Customer service experience in the Container Shipping Industry. Bachelor's degree in any field. Confident in learning new computer systems and internal procedures. Be an excellent team player and able to work effectively under pressure. The successful candidate will also display excellent communication skills, the ability to converse with people of all levels, and be well organized, efficient, and effective. Must have full working rights in Australia. Bringing a diverse mix of best and brightest talents to OOCL is critical to our continued success. If you find this role suitable to your experience and qualifications, please apply via SEEK: only short-listed candidates will be contacted.
OOCL (Australia) is an equal employment opportunity provider and encourages applications from Aboriginal and Torres Strait Islander peoples and people of culturally diverse backgrounds. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.
Employment with OOCL (Australia) is subject to satisfactory background checks which includes a National Police Check and Reference Checks.
Your application will include the following questions:
How many years' experience do you have as an Import Assistant? Which of the following statements best describes your right to work in Australia? Do you have a current Police Check (National Police Certificate) for employment? Do you have customer service experience? What's your expected annual base salary? How much notice are you required to give your current employer? #J-18808-Ljbffr