IT Support AnalystMelbourne Based - HybridInitial 12-month ContractMust be Australian CitizenAre you a proactive problem-solver with a passion for delivering IT support? We’re looking for Level 2 Support Consultants to provide exceptional support, ensure smooth operations, and collaborate with key internal teams and customers.In this role, you’ll build strong relationships with business partners, take ownership of support incidents, and ensure timely resolution of technical issues.If you’re eager to grow your expertise, thrive in a fast-paced environment, and want to make a real impact, apply today and become a vital part of our client’s success!About the role:Key role in responding to incidents and service requests in an effective, efficient and timely manner. This role is crucial to ensuring Senior Executive staff and partners requirements are met in terms of communication, prioritising, escalating and resolving ICT incidents and requests. The Support Analyst – Senior Executive and VIP Services will be the first point of contact for an end-user for support and will provide support for computer applications, desktop, tablets, phones, smart-phones and notebook PCs as required.Key duties and responsibilities:Responsible for providing high quality ICT Executive Support autonomously whilst being part of a national virtual team.Uphold excellent customer service, whilst having the ability to be autonomous and be a team player.Demonstrated resilience in dealing with confidential matters and conflicting priorities.Level 1 and 2 ICT support on the ground as follows but not limited to; Desktop, mobile telephony support, managing assets, rebuilds, troubleshooting of hardware etc.Consistently and proactively manage incidents for your work area for all Executive Staff and Partners in the community.Communicate to a variety of clients with differing levels of ICT knowledge.Effectively prioritise work to ensure high levels of service and support are provided.Essential Skills:Demonstrated minimum of 4 years’ experience as an ICT Support or Service Desk Team member providing Level-1/2 supportExcellent communications skills across all mediumsProven experience, working with Senior Executive staff, Shared Service providers and internal stakeholdersAbility to travel to assist Senior Executives and their teams with ICT Support, including meetings and forumsExperience in monitoring an ICT support mailbox, responding and escalating requests/issues as required.Experience with ITSM tools, creating, editing and maintaining tickets.To Apply: If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Humaira at HHashmi@dfp.com.au.
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