After-Sales Service Coordinator (Support Australia/New Zealand)Responsibilities:Handle customer enquiries and complaints professionally and efficiently.Coordinate with internal departments to resolve customer issues promptly.Provide information regarding product warranties, returns, and repairs.Monitor customer satisfaction and proactively address potential issues.Follow up with customers to ensure their satisfaction with resolutions provided.Manage after sales-related documentation and records.Perform other ad-hoc administrative works as required.Requirements:Possess Bachelor’s Degree in Business Administration, Customer Service Management, or a related field.Have a minimum of 3 years of relevant experience in after sales support and customer service preferably in a multi-national company.Exceptional communication skills, both oral and written in English to support Australia and New Zealand. Fluency in Native-level Australian English is an advantage.Must have strong organizational skills and attention to detail.Excellent listening skills with a positive and energetic phone presence.Ability to work independently and collaborate effectively in a fast-paced, team environment.Proficient in MS Office Suite.Job HighlightsWorking Hours: Monday to Friday 7.00am – 4.00pmAble to work on public holiday (Leave replacement)Parking providedMedical claimYearly bonus based on performanceTrainings to develop skill and knowledgePrioritize work-life balanceCompany OverviewINSATO founded in 1999, started as a furniture wholesale company in Melbourne, Australia. Headquarter based in Sydney & Kuala Lumpur, INSATO has gone from strength to strength and recognized as one of the key players in furniture industry with six distribution centers located in Melbourne, Sydney, Brisbane, Perth, Auckland and Christchurch. We are proud to partner with major Australia and New Zealand retailers Harvey Norman, Domayne, Myer, Forty Winks, and Snooze. In 2005, to expand our business globally, we set up our own 50,000 sqm manufacturing plant in Foshan, China. We work closely with our major raw material & finished good suppliers to increase procurement efficiencies and supply chain management to facilitate timely delivery at lowest prices.
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