Job DescriptionAbout the job…As ourReservations Manager, you will be responsible to plan, direct and co-ordinate all Reservations activities to ensure smooth running of the department. This role will work closely with the General Manager, Front Office Manager, Revenue Manager and Director of Sales & Marketing on all aspects of revenue maximization across all distribution channels.As a Reservations Manager you will be responsible for:Providing exceptional customer service, listening to guests in order to understand their needs and offering tailored optionsOverseeing the day to day Management of the Reservations team and assisting the Reservations team with day to day tasks including overflow of calls and stepping in to assist the team as requiredMonitoring third party websites and GDS to maximise REVPAREnsure the Property reaches maximum occupancy and returns through efficient room allocations, accurate monitoring and inspection of bookings in the reservations systemAssisting guests with bookings and proactively responding to TrustYou guest feedback.Working with and developing business relationships with travel agents, corporate and leisure businessMaintaining regular communication with the Sales team, ensuring that any leads are passed onUpholding our Accor Live Limitless loyalty program, ensuring that guests are correctly linked to guest history and departments are aware of any special needsHandling a high volume of reservations with superb 100% accuracy from the team to ensure data integrityLead the Reservations team culture to focus on loyalty and driving recruitment of new membersProvides ongoing leadership, support and guidance to the entire Reservations team to ensure the overall success of the departmentManaging Out of Order Rooms and Inventory during renovations
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