Cloud Support Engineer (Networking Monitor and Scale)Job ID: 2866026 | Amazon Web Services Australia Pty Ltd
ABOUT USAbout Amazon Web Services Since 2006, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud.
AWS has been continually expanding its services to support virtually any workload, and it now has more than 240 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment and management from 105 Availability Zones within 33 geographic regions.
Millions of customers – including the fastest-growing startups, largest enterprises, and leading government agencies – trust AWS to power their infrastructure, become more agile, and lower costs.
To learn more about AWS, visit aws.amazon.com.As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies?
Do you have an interest in helping customers understand application architectures and integration approaches?
Are you familiar with best practices for applications, servers and networks?
Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for!
We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you: Learn and use new technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon Web Services teams to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.WHY AWS SUPPORT?First and foremost this is a customer support role – in The Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat.
You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.BASIC QUALIFICATIONSBachelor's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experienceGood Knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion - Detection and Prevention Services)Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)PREFERRED QUALIFICATIONSExperience configuring virtual server environmentsKnowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.Experience managing full application stacks from the OS up through custom applicationsExperience configuring software-based Load Balancing solutionsExperience with end to end application monitoring, tracing and alerting using tools like CloudWatch, Grafana, Datadog, Prometheus etc.Good understanding of security best practicesGood understanding of distributed computing environments and methodologiesGood Knowledge managing domain transfers, records and DNS security.Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related).Experience in monitoring IT services.Posted: December 20, 2024 (Updated 4 days ago)Posted: January 6, 2025 (Updated 5 days ago)Posted: December 16, 2024 (Updated 5 days ago)Posted: January 23, 2024 (Updated 5 days ago)Posted: January 5, 2024 (Updated 5 days ago)#J-18808-Ljbffr