OverviewThe focus of the role is to provide day to day outstanding cleaning and maintenance service to our customers.
Full Time Position
Salary: $65,000
ResponsibilitiesA&A is a leader in the commercial janitorial industry. With offices across the country, A&A services a diverse portfolio including commercial office buildings, schools, hospitals, government facilities, industrial buildings and many more. Founded in 1973, A&A has been committed to providing clean and safe environments for building occupants supporting our pledge to always put People First.
A&A is looking for a Site Manager for our Waltham, MA location. The focus of the role is to provide day-to-day support to the operations team while they are out in the field. This is a salary position.
This role will encompass the following responsibilities:
Serve as frontline customer service to receive, solve and/or escalate customer inquiries and issues.Support Operations team by taking preventive action to mitigate company damages.Identify corrective action and programs to remedy constant trends, which result in organizational losses and problems.Conduct customer service surveys.Forward customer complaints to proper Directors and/or Operations Managers.Follow up on customer complaints/requests, status with clients, Directors, Managers, or Supervisors.Update and maintain MSDS (Material Safety Data Sheets).Maintain and follow up on all Radios, Equipment and transportation repairs.Assist Operations Manager with emails, follow-ups, and letters as needed.Assist with other duties and projects as assigned.QualificationsExperience Preferred: Two to three years' experience in customer service, particularly in medical facilities.Computer literate: Microsoft Word, Excel, Windows.Physical Requirements: 75% Walking and 25% Sitting.Lifting up to 50 pounds.Required Education: High school or equivalent.
Required Experience: Supervising: 2-3 years.
Job Type: Full-time
Salary: $60,000.00 per year
Benefits: Dental insuranceHealth insurancePaid time offVision insuranceSchedule: 8 hour shiftLanguage: Bilingual Spanish-English (Preferred) #J-18808-Ljbffr